Last Updated: September 16, 2025

At Grocenova, accessible from https://grocenova.in, we value the privacy of our customers and are committed to safeguarding their personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website, purchase our cookies and chips, or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Payment Information (processed securely via Razorpay, PhonePe, or other payment gateways — we do not store your card/bank details)

b. Technical Information

  • IP Address

  • Browser Type and Version

  • Device Details

  • Cookies and Usage Data

c. Order Information

  • Product Details (e.g., Melora Cookies, Cracklio Chips, combos, gift packs)

  • Purchase History

  • Transaction ID

  • Date and Time of Order

d. Newsletter / Marketing (Optional)

If you subscribe to our newsletter, we may collect your email to send updates on new snacks, seasonal offers, and promotions.

2. How We Use Your Information

We use your data to:

  • Process and deliver your cookie & chips orders

  • Communicate order status and provide customer support

  • Improve our website, services, and snack experience

  • Send offers, promotions, or newsletters (only if you opt-in)

  • Detect, prevent, and address fraud or security issues

  • Fulfill legal and regulatory requirements

3. Sharing Your Information

We respect your privacy and never sell or rent your data. However, we may share limited information with:

  • Payment Gateways (e.g., Razorpay, PhonePe) to securely process transactions

  • Delivery Partners to fulfill your cookie & chips orders

  • Legal Authorities if required by law or court order

  • Analytics Services (anonymized data only) to improve user experience

4. Data Security

We take data protection seriously. Our measures include:

  • SSL (Secure Sockets Layer) encryption

  • PCI-DSS compliant payment processing via Razorpay & PhonePe

  • Restricted internal access to personal data

  • Regular security checks and updates

⚠️ However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security of data transmission.

5. Your Rights

As a Grocenova customer, you can:

  • Request access to your personal data

  • Update or correct your information

  • Request deletion of your account or data

  • Opt-out of marketing communications anytime

To exercise your rights, email us at contact@grocenova.com.

6. Cookies

We use cookies to:

  • Maintain user sessions

  • Improve shopping experience

  • Track anonymous usage patterns

You may disable cookies via browser settings, but some features may not work properly.

7. Third-Party Links

Our site may contain links to external websites. Grocenova is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our products (cookies and chips) can be enjoyed by all ages, but our website and services are intended for users above 18 years of age for purchasing purposes. We do not knowingly collect personal data from minors. If we become aware of data collected from a child without parental consent, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of those changes.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Grocenova
Email: contact@grocenova.com
Website: https://grocenova.in