Last Updated: August 7, 2026

Welcome to Grocenova Private Limited.

This page answers the most frequently asked questions about our products, ordering process, shipping, payments, and food safety. Please read the information below before placing an order.

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Frequently Asked Questions (FAQ)

1. Who can place an order on Grocenova?

Anyone can browse our products. However, orders must be placed by individuals who are 18 years of age or older or under the supervision of a parent or legal guardian.

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2. Are Grocenova products freshly prepared?

Yes.

All Grocenova food products are prepared in small batches using carefully selected ingredients and packed fresh to maintain quality and taste.

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3. Do you deliver across India?

Yes.

We currently deliver to most serviceable PIN codes across India through trusted logistics partners.

Delivery availability can be checked during checkout.

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4. How long does delivery take?

Estimated delivery timelines are:

• Metro Cities: 2–4 Business Days

• Other Cities & Towns: 3–7 Business Days

• Remote Locations: 5–10 Business Days

Actual delivery time may vary depending on your location and courier operations.

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5. How can I track my order?

Once your order has been dispatched, you will receive tracking details via Email and/or SMS (where supported by the courier partner).

If you do not receive tracking information within 48 hours, please contact our customer support.

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6. Can I cancel my order?

Orders may be cancelled before they are packed or dispatched.

Once an order has been dispatched, cancellation is no longer possible.

Please refer to our Cancellation & Refund Policy for complete details.

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7. What should I do if I receive a damaged or incorrect product?

Please contact us within 24 hours of delivery with:

• Your Order ID

• Clear photographs of the product

• Photos of the outer packaging

• An unboxing video (recommended)

After verification, we will arrange a replacement or refund as applicable.

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8. Which payment methods do you accept?

We accept secure online payments through trusted payment partners, including:

• UPI

• Debit Cards

• Credit Cards

• Net Banking

• Other payment methods available during checkout

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9. Are my online payments secure?

Yes.

All online transactions are processed through secure payment gateways. Grocenova does not store your complete debit card, credit card, or banking information.

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10. How can I contact Grocenova?

You can reach us through:

📧 Email: contact@grocenova.com

📞 Phone: +91 8840460899

🕒 Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

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Allergen Disclaimer

Our products are prepared using ingredients that may include:

• Wheat

• Milk

• Butter

• Ghee

• Tree Nuts (such as Almonds and Cashews)

• Coconut

• Oats

• Spices

Although every effort is made to maintain high food safety standards, our products are prepared in a facility where multiple ingredients are handled.

As a result, cross-contact with allergens cannot be completely ruled out.

If you have allergies, food sensitivities, or medical dietary restrictions, please:

• Read the ingredient list carefully before consumption.

• Consult your healthcare professional if required.

• Consume our products at your own discretion.

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Food Safety Information

• Always store products as instructed on the packaging.

• Keep the container tightly closed after opening.

• Store in a cool, dry place away from direct sunlight.

• Consume before the Best Before date printed on the label.

• Do not consume the product if the safety seal appears damaged or broken upon delivery.

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Need Assistance?

For any questions regarding products, allergens, orders, delivery, or payments, please contact us.

Grocenova Private Limited

📧 Email: contact@grocenova.com

📞 Phone: +91 8840460899

🕒 Customer Support
Monday – Saturday

10:00 AM – 6:00 PM (IST)

🌐 Website
https://grocenova.in