Information About Us

CONTACT US FOR ANY QUESTIONS

Whether you have a question about your order, want to know more about Melora Cookies & Cracklio Chips, or just wish to say hello — our team is here to help.

Grocenova family with cookies
We’d love to hear from you!

GET IN TOUCH WITH US

Head Office

No.201, B-16, New Ashok Nagar, East Delhi, 110096

Operational Office

1227 ALINAGAR MUGHALSARAI UP 232101 IND
This is our primary area of production and operations for preparing and delivering fresh snacks.

Helpdesk & Enquiry

Phone : (+91) 8840460899
Email : contact@grocenova.com

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    1. How can I place an order with Grocenova?

    Simply browse our products (Melora Cookies & Cracklio Chips), add them to your cart, and complete checkout. You’ll get a confirmation email or message right away.

    2. How long will delivery take?

    We usually deliver within 2–5 business days depending on your location. Nearby orders may arrive faster. You’ll also receive tracking details once your order is dispatched.

    3. Do you deliver outside DDU and Delhi?

    Yes! Our Melora Cookies are available for delivery across Pan India through our website as well as marketplaces like Amazon and Flipkart. No matter where you are, you can enjoy our cookies at your doorstep.

    4. What if I receive a damaged or wrong product?

    Don’t worry! If your order arrives damaged, wrong, or incomplete, contact us within 24 hours of delivery with photos. We’ll quickly resolve it through a replacement or refund.

    5. Can I cancel my order after placing it?

    Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible due to the perishable nature of snacks.