Last Updated: 07 August 2026

Welcome to Grocenova.

At Grocenova, we value your privacy as much as the quality of our products. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, create an account, place an order, subscribe to our newsletter or contact us.

By accessing or using www.grocenova.in, you agree to the practices described in this Privacy Policy.

2. Who We Are

Grocenova Private Limited is an Indian premium food brand offering handcrafted cookies, products through its official website.

Company Details

Company Name: Grocenova Private Limited

Registered Office:

No. 201, B-16

New Ashok Nagar

East Delhi

Delhi – 110096

India

Website

www.grocenova.in

Customer Support

contact@grocenova.com

+91 8887918190

3. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Personal Information

When you create an account, place an order or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Company Name (if applicable)

B. Order Information

When you place an order, we may collect:

• Products Ordered
• Quantity
• Order Number
• Order Value
• Shipping Address
• Delivery Status
• Payment Status
• Date & Time of Purchase

C. Payment Information

Payments on Grocenova are securely processed through trusted payment partners including:

• Razorpay
• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets

Grocenova never stores your complete card number, CVV, UPI PIN or banking credentials on its own servers.

All online payment transactions are protected using SSL encryption and processed through PCI-DSS compliant payment gateways.

D. Technical Information

While using our website we may automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Information
• Pages Visited
• Time Spent
• Cookies
• Session Information
• Referral Source

E. Marketing Information

If you voluntarily subscribe to our newsletter, we may collect:

• Email Address
• Subscription Preferences

You may unsubscribe at any time.

4. Why We Collect Your Information

We collect your information only for legitimate business purposes, including:

• Processing your orders
• Delivering products
• Customer support
• Order confirmation emails
• Refunds and cancellations
• Fraud prevention
• Website improvement
• Marketing (only with your consent)
• Legal and regulatory compliance

5. Cookies

Our website uses cookies to:

• Keep your cart active
• Remember your preferences
• Improve website performance
• Analyse website traffic
• Provide a better shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing Your Information

We respect your privacy.

We never sell, rent or trade your personal information.

Information may be shared only with trusted partners when necessary.

These include:

• Payment Partners (Razorpay)
• Shipping & Courier Partners
• Website Hosting Providers
• Email Service Providers
• Analytics Providers
• Government Authorities (where legally required)

All partners are expected to maintain appropriate privacy and security standards.

7. Data Security

Protecting your information is one of our highest priorities.

We use industry-standard security measures including:

• SSL Encryption
• Secure Website Hosting
• Firewall Protection
• Malware Monitoring
• Limited Staff Access
• Strong Password Protection
• Regular Security Updates

We also regularly monitor our website for security vulnerabilities to help protect customer information.

While we take every reasonable precaution, no online system can guarantee 100% security.

8. Marketing Communications

If you subscribe to updates, you may receive:

• Product Launches
• Festival Offers
• Discount Campaigns
• Seasonal Promotions
• New Collection Announcements

You may unsubscribe anytime using the unsubscribe link or by contacting us.

9. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion of your data (subject to legal obligations)
• Withdraw marketing consent
• Request information about stored personal data

For any privacy request, contact:

contact@grocenova.com

10. Data Retention

We retain customer information only as long as necessary to:

• Complete purchases
• Provide customer support
• Maintain order history
• Meet legal and tax requirements
• Resolve disputes
• Prevent fraud

Once no longer required, information is securely deleted or anonymised where appropriate.

11. Children’s Privacy

Our website is intended for users aged 18 years or above for placing online orders.

We do not knowingly collect personal information from children.

If such information is identified, it will be removed promptly.

12. Third-Party Services

Our website may use trusted third-party service providers including:

• Razorpay
• Google Analytics (if enabled)
• Google reCAPTCHA (if enabled)
• Hostinger (Website Hosting)
• Email Service Providers
• Shipping & Courier Partners

These providers operate under their own privacy policies.

13. Third-Party Links

Our website may contain links to external websites.

Grocenova is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of those websites before sharing personal information.

14. Account Security

If you create an account on Grocenova, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you believe your account has been accessed without permission.

15. International Visitors

Our website is operated from India.

If you access the website from outside India, your information may be transferred to and processed in India in accordance with this Privacy Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.

Whenever significant changes are made, the Last Updated date at the top of this page will also be revised.

Your continued use of our website indicates acceptance of the updated Privacy Policy.

17. Your Consent

By accessing our website, creating an account, subscribing to updates, contacting us or placing an order, you consent to the collection and processing of your information as described in this Privacy Policy.

18. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

19. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy, please contact us.

Grocenova Private Limited

📧 Email: contact@grocenova.com

📞 Phone: +91 8887918190

🌐 Website: https://grocenova.in

📍 Registered Office:

No. 201, B-16,

New Ashok Nagar,

East Delhi,

Delhi – 110096,

India