Last Updated: August 7, 2026

At Grocenova Private Limited, every order is freshly prepared, carefully packed and dispatched with quality checks to ensure it reaches you in excellent condition. This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through www.grocenova.in.

By placing an order on our website, you agree to the terms outlined in this policy.

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1. Order Processing

• Orders are usually processed within 24 business hours after successful payment confirmation.

• Orders placed on Sundays or public holidays are processed on the next working day.

• Since our products are freshly packed in small batches, processing time may occasionally vary depending on product availability and order volume.

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2. Delivery Timelines

Estimated delivery timelines are:

• Metro Cities: 2–4 Business Days

• Other Cities & Towns: 3–7 Business Days

• Remote Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, festivals, natural events, or other unforeseen circumstances.

Please Note: Grocenova is committed to dispatching orders on time, but delivery schedules are controlled by our courier partners after dispatch.

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3. Shipping Charges

• Shipping charges (if applicable) are displayed during checkout before payment.

• We may occasionally offer Free Shipping on selected products or minimum order values.

• Promotional shipping offers may change without prior notice.

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4. Delivery Coverage

We currently deliver to most serviceable PIN codes across India.

If your location is not serviceable, you will be informed during checkout and the order cannot be completed.

Currently, we do not offer international shipping.

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5. Order Tracking

After your order has been dispatched:

• You will receive an Email and/or SMS containing your tracking information.

• You can track your shipment using the courier tracking link provided.

• If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

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6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because:

• the customer is unavailable,

• an incorrect address is provided,

• an incorrect phone number is shared,

• or delivery is repeatedly refused,

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

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7. Damaged, Missing or Incorrect Products

If your order arrives:

• Damaged

• Defective

• Incorrect

• Missing any item

please notify us within 24 hours of delivery by emailing contact@grocenova.com.

To process your request, kindly provide:

• Order ID

• Clear photographs of the product

• Images of the outer package

• An unboxing video (recommended for faster verification)

After verification, we will arrange a replacement or refund in accordance with our Cancellation & Refund Policy.

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8. Delivery Delays

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:

• Weather conditions

• Natural disasters

• Government restrictions

• Transport disruptions

• Festivals and high order volumes

• Courier operational delays

We appreciate your patience during such situations.

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9. Third-Party Courier Partners

Grocenova works with trusted logistics partners to deliver your orders safely.

Once an order has been handed over to the courier partner, delivery timelines are managed by them. However, our support team will always assist you in resolving shipment-related concerns.

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10. Customer Responsibilities

Customers are requested to ensure that:

• Shipping address is complete and accurate.

• Mobile number is active and reachable.

• Someone is available to receive the order at the delivery address.

Grocenova shall not be responsible for delivery failures caused by incorrect customer information.

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11. Contact Us

For shipping, tracking or delivery-related assistance, please contact us:

Grocenova Private Limited

📧 Email: contact@grocenova.com

📞 Phone: +91 8840460899

🕒 Customer Support:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

🌐 Website:
https://grocenova.in